The NHS definition of violence is:
'Any incidence where a GP or a member of the practice staff is abused, threatened or assaulted in circumstances related to their work, involving an explicit, or implicit, challenge to their safety, wellbeing or health.'
The practice operates a 'zero-tolerance' policy towards violence in the workplace, and such behaviour will not be tolerated. We work in close liaison with the Norfolk Primary Care Trust, the police and other agencies. Any of our patients using or implying violence or verbal abuse towards any doctor or member of staff will be removed from the practice list.